Flávia Leite Bacci Contact: To send e-mail to this translator, you have to log in first and then return here. Editor capability: Yes Translation combinations:  From To Level Portuguese(Brasil) English(UK) High English(UK) Portuguese(Brasil) High Portuguese(Brasil) English High English Portuguese(Brasil) High Ratings received from organizations:   — Resume: Originally from Brazil, I've been studying English since I was 8 years old, creating a special relationship with the language. Back in 2018, I went to Ireland and lived a year and a half there, where I got the chance to immerse even more in the English language. Over there I did my IELTS exam, getting the test result in the C1 level. After coming back to Brazil, I've worked on a multinational company and also a US based company, keeping the English language in my daily routine. EDUCATION Bachelor's degree in Economics - Pontifícia Universidade Católica de Campinas Certificate in English Language (C1) - Cork English Academy LANGUAGE Portuguese (mother tongue) English (fluent / C1) SKILLS SOFT SKILLS: Communication skills; Team work; Time Management; Problem-solving; Critical Thinking; Planning and organizing; Multitasking; Open for feedback. TECHNICAL SKILLS: SmartCat; MateCat; MC Office CERTIFICATIONS International English Language Testing System (IELTS): Level C1 Issued Oct 2018 WORK EXPERIENCE 1. Rehabmart, LLC - Customer Support Specialist (Georgia, USA) − Translating English material to Portuguese customers − Customer support services. − Assist customers with questions and concerns via email, on the phone, via ticketing system, and live chats. − Contact vendors while on the phone with customers. − Follow up with customers, vendors, and shipping agencies with accurate information. − Assist customers with their shopping carts. − Place orders over the phone. − Communicate positively and effectively with customers and team members. − Any task system function deemed necessary to provide exceptional Customer Care. 2. Eaton – Sales Intern (Valinhos, Brazil) − Responsible for monitoring and conducting the daily internal sales processes. − Optimize existing processes within the area. − Support to approval process flow regarding price changes. − Support in strategy process for clients. − Developed data base reports. − Responsible for conducting the process of assembly, billing, and shipping prototype items. − Weekly meetings with other areas of the company to monitor the analysis of new projects and changes in and current projects. − Support in managing and following up new and current project's quotations. − Support in updating and monitoring sales opportunities on C360. − Assist in analyzing debit notes and checking invoices. − Promoting more efficient use of Sales information through standardization and data base consolidation. − Participate in Change Management – ECC Meetings. − Support and service to Intercompany Customers. − Offer support and follow-up of CRR and EBS Assessment actions. − Interact and assist different areas as Finance, Engineering and Supply Chain. 3. HillBilly’s Family Restaurant - Cashier (Cork, Ireland) − Delivery of personalized customer service. − Responsible for opening the cashier; collecting orders from customers; assembling and delivering orders to customers. − Responsible for cleaning the store.